‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
As a product discovered more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline might not appear as an clear candidate for online content feeds.
Nonetheless, its ascent as a popular subject on TikTok has thrust it into the lead of an marketing transformation, where major corporations are investing heavily in content creators and reducing expenditure on promoting products in conventional outlets.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Now, a flood of amateur-created clips have documented the product’s widespread use in “life hacks”.
Hailed as a remedy for cleaning shoes or making fragrance last longer, along with a cure for squeaky doors. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Detecting the product’s new life online, strategists within the corporation boosted the tips by asking their own scientists to test them and sharing the findings with influencers.
Suggestions that it lessened the burn from hot food on the lips were validated. So too were ideas it could prolong perfume and revive leather bags. Proposals that it might brighten smiles or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. The company's chief executive, newly named, has indicated the goal is to spend half of its colossal advertising budget on social media content.
Shifting to Modern Engagement
The company's social media lead, who is heading the digital initiative, said the company was just evolving with contemporary approaches of engaging audiences. She said participating on platforms “without dampening the fun” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, since the era of community gossip and talking about what they used.
“The trend is shifting from a broadcast model, where we would just broadcast out … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by other people, recommended by peers, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The strategy reflects profound shifts happening in audience habits, with Gen Z and millennial audiences devoting greater hours to social media platforms than traditional TV, print, or radio.
The shift is reflected in falling revenues for TV and print advertising. In the UK, ad revenues for major broadcasters have dropped substantially in actual value since the end of the last decade.
The Creator Economy Boom
It also reflects a media convergence as corporations essentially turn into content studios, partnering with a multitude of digital creators to enhance their items.
An industry expert from a leading agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and their time is increasingly on Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow more than they trust ads. It's an ongoing shift.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also allows them to tweak their content more easily to see what works.
This strategy is expanding. Marketing investment on digital creator partnerships is growing fourfold quicker than the media industry overall. Across the United States, it has over doubled since 2021 and is forecast to attain tens of billions in 2025.
The Enduring Power of Broadcast
Even with this transformation, executives said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to shape the national conversation.
The executive noted: “Among the most effective advertising investments is still the Super Bowl. It’s not about those broadcasters saying: ‘We are no longer pertinent.’ The focus is on who seizes focus … I think there’s 100% a place for them.”